Lathem's Annual Support Plan is designed to provide your company with an easy way to maintain and protect your investment in your time and attendance system.

Your time and attendance system is a mission critical component of your payroll process. Our support plan ensures that you have the most comprehensive set of features available to keep your system up and running.

Click here to order your support agreement today!
 
SOFTWARE SUPPORT

Free Updates and
Version Upgrades

While you are covered under the support plan, you will have access to the latest versions of your software when they become available. These versions upgrades are normally chargeable items which you will receive free while under the support plan.

HARDWARE SUPPORT

Next Day Shipping of Exchange Clock
If your clock goes down, or is damaged, you can rest assured knowing that with a simple phone call an exchange unit will be sent to you the next day. This no-hassle exchange eliminates the time needed to send in your unit for estimates and repairs.

Unlimited Toll-Free
Telephone Support

If you have any questions with the operation or support of your system, you will have unlimited access to a trained factory support representative via our toll-free telephone support number. If you are not covered by the support plan, these calls are billed on a per incident basis.
Extended Warranty

The support plan will extend the standard warranty that came with your product. While under warranty, or with this plan, your time clocks will be covered for free parts and labor to repair defects in materials or workmanship.
 
BENEFITS

You will always have the most current software features.

You will reduce the amount of down-time in the event of a damaged clock.

You'll save money on repairs that are needed beyond the standard warranty period.

You will have quick answers to problems and questions regarding your systems.
 

Lathem Annual Support Agreements

date from original product purchase:
    <30 days >30 days >1 year  
SAF701 Support for FR700 System (Hardware & Software) $210.00 $313.00 $418.00  
SAF601 Support for FR650 System (Hardware & Software) 159.00 264.00 369.00  
SAP601 Support for PC600 System (Hardware & Software) 109.00 163.50 205.50  
SAP35 PC3500 1-year extended warranty and terminal exchange 235.00 353.00 470.00  
SAP40 PC400 1-year extended warranty and terminal exchange 135.00 175.00 235.00  
SAP40TX PC400TX 1-year extended warranty and terminal exchange 194.00 293.00 365.00  
SAPRO* PayClock PRO 1-year of telephone support and software maintenance 234.00  354.00 473.00  

Lathem offers technical support on a per incident basis, calls for support after the first 30 days are chargeable per incident. Support Agreements are available that enable you to unlimited technical support, no charge upgrades and next day shipment of replacement hardware depending on the Agreement selected.

When calling Lathem for technical support, please have the software version number, serial number, and support agreement number or credit card if not covered by a support agreement and details of the problem for the support agent.

     

With the Support Plan

Unlimited Telephone Support

Free software upgrades

We send you an exchange clock

Next day shipping if yours goes down or is damaged

Repairs on faulty parts & workmanship

 

Without the Support Plan

 

Calls for support after the first 30 days from purchase are billed for each incident

You must purchase any software upgrades

You must send in your clock freight pre-paid for repair

After the standard warranty period, charges apply for repair to damaged or defective parts