|
Overview |
| What
if you're involved in a mission-critical operation? What if you have
no back-up system? Perhaps you're concerned about optimal
productivity and can't afford a second of downtime - whatever the
situation, we offer a Service Agreement for your peace of mind.
Imagine predictable, manageable repairs with no crippling
workflow interruptions. That's what a Service Agreement can do for
you. Available in a variety of plans, Service Agreements include
telephone troubleshooting, and any parts, labor or travel costs
(where applicable) associated with the printer repair.
A Service Agreement brings added value to your printer by
extending service beyond the original warranty, or performing as a
renewal of a previous agreement. Either way, a Service Agreement
provides help when and where you need it, in the most critical
situations.
Next business day response time is standard for most North
American customers, provided that the service location is within a
75 mile (121 km) radius of an authorized Xerox service location. Add
one business day for locations 76-100 miles (122-241 km) and another
business day for locations farther than 150 miles (241 km).
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A Closer Look |
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All Service Agreements (except Conversions) are available in two
forms:
Extended Service Agreements are available within the first
90 days of product ownership. This is your greatest value and you
can save up to 28% by purchasing early!
Annual Service Agreements are available after the first 90
days of product ownership and can be used to renew an existing
agreement. Service Agreements
| Type |
Description |
Includes |
| Conversion |
Converts
a 1-year Depot warranty to 1-year On-Site or Quick Exchange
Service from the date of original product purchase. |
See
applicable agreement type |
| On-Site |
A Xerox
authorized technician will come to your site and repair your
product. |
Telephone troubleshooting, parts, labor, and travel
costs |
| Quick Exchange |
A
replacement unit will be shipped to your location via next-day
air. |
Telephone troubleshooting, parts, labor, and all
shipping charges |
| Depot - Return To Xerox |
You ship
your product to a designated repair center. Xerox will repair
and return it. |
Telephone troubleshooting, parts, labor, plus return
shipping |
| Depot - Pick Up and Delivery |
Xerox
will pick up your product, repair and return it. |
Telephone troubleshooting, parts, labor, and pick up
and delivery |
See Service Agreement
Prices
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